Confidential visits
Trained evaluators mystery-shop your locations without tipping off staff.
Standards compliance
Measure adherence to your SOPs, brand promise, and service scripts.
Employee performance
Objective scoring of frontline behaviour, upselling, and hospitality.
Customer journey audit
End-to-end review of every touchpoint from first contact to post-sale.
Actionable reports
Clear strengths, gaps, and prioritized recommendations you can execute.
Ongoing programs
One-off audits or recurring waves to track improvements over time.
How it works
Scope & scenarios
We define what to evaluate, the persona of the shopper and the scoring grid with you.
Field visits
Vetted evaluators execute the scenarios discreetly, in person, by phone or online.
Analysis & report
You receive a detailed report with scores, verbatims, media evidence and recommendations.
Action plan
We help you translate findings into training, SOP updates and follow-up waves.
Request a CX audit
Tell us about your locations and standards. We'll come back with a tailored proposal within 48 hours.
Book a discovery call